Grand Hyatt at SFO

When you're traveling internationally, and you're tired, and then you have a problem. Someone comes to your rescue and helps you get your two service dogs and your baggage from the airport to the hotel; you want to just hug them and thank them and tip generously. All the staff is excellent, but I must shout out to the security team. I wish I had remembered all their names, but I had written down Gwen and Alice. The security team didn't have to help me, but they did, and that's what hospitality is about. I mean, they could've said no, that's not their job, but instead, they worked from the heart and helped me get from the international terminal to the trains and from the train to the hotel. The funny thing was Alaska then canceled my trip and my connection, so I had to reschedule and try again. So we made the trip three times, and they never complained. They never got upset. They never didn't show up, and it was delightful. But the front desk staff was also super friendly and helpful, and the two women at the bar where I had dinner were charming, and I enjoyed our conversations. I wish the restaurant were open more because I would've liked to have tried the menu, but the timing wasn't right. It was too limited. My one caveat is that it is costly. I live in a five-star hotel. I travel all around the world, and it is pricey; I understand that they want to take advantage of the location, but I think they would be fully booked if they didn't charge such high rates.

The staff was friendly and very helpful. The room was very clean, comfortable, and spacious. We had a corner King Room (I believe), and we loved the view the windows provided. The bathroom was roomy and well-lit. A lot of little details added up to an exceptional experience. Food in the hotel restaurant was delicious. Access to SFO's AirTrain (and BART) was very convenient.

We drove to the door and were pleased with the efficient service to carry our bags up to our room. Room was sumptuous and amazingly quiet considering the airport location and Skytrain. Food was good at the restaurant and the room service was good. Location with Skytrain stop was handy to catch early flight. Bed was comfortable and TV worked well.

It's easy to get to, and though not within the terminal is accessible via the Air Tain, located near the airport parking and international terminal. It's very clean with a super spacious interior. They also had late night dinner available, as I wasn't able to check in until after midnight. The mac and cheese was very good. I'd definitely stay again.

Would stay again, so easy to get to and from. It is a true peaceful haven next to a busy airport and big freeway. Although it was noisy it was a great stay. The restaurant and the staff was excellent a little bit pricey. The Fitness center was just perfect.