Grand Hyatt at SFO

The Grand Hyatt is adjacent to the SFO airport and in using the AirTrain back and forth one could find this quite convenient. The staff made sure that I knew what terminals were under construction and how it might affect our morning checkout experience, where walking was required temporarily...without being asked. We found this super helpful.

When you're traveling internationally, and you're tired, and then you have a problem. Someone comes to your rescue and helps you get your two service dogs and your baggage from the airport to the hotel; you want to just hug them and thank them and tip generously. All the staff is excellent, but I must shout out to the security team. I wish I had remembered all their names, but I had written down Gwen and Alice. The security team didn't have to help me, but they did, and that's what hospitality is about. I mean, they could've said no, that's not their job, but instead, they worked from the heart and helped me get from the international terminal to the trains and from the train to the hotel. The funny thing was Alaska then canceled my trip and my connection, so I had to reschedule and try again. So we made the trip three times, and they never complained. They never got upset. They never didn't show up, and it was delightful. But the front desk staff was also super friendly and helpful, and the two women at the bar where I had dinner were charming, and I enjoyed our conversations. I wish the restaurant were open more because I would've liked to have tried the menu, but the timing wasn't right. It was too limited. My one caveat is that it is costly. I live in a five-star hotel. I travel all around the world, and it is pricey; I understand that they want to take advantage of the location, but I think they would be fully booked if they didn't charge such high rates.

Nice hotel. Staff were super friendly and kind bringing our bags to the room for us, which with 3 large bags and a ski bag was no joke! They even offered to store the bag downstairs for an easier exit (we had to move items around, so unfortunately didn’t but good to note). They had all dressed up a little for Halloween which was really nice and fun to see! Even the gentleman at the check in who was in a suit and tie, had a little Harry Potter scar drawn on. Made us smile and was very fun. The room was nice and spacious. Large TV, couldn’t work the “pairing to device” on it which was unfortunate. Bed was large and very comfortable.

The staff was friendly and very helpful. The room was very clean, comfortable, and spacious. We had a corner King Room (I believe), and we loved the view the windows provided. The bathroom was roomy and well-lit. A lot of little details added up to an exceptional experience. Food in the hotel restaurant was delicious. Access to SFO's AirTrain (and BART) was very convenient.

We had an odd, long layover from Europe and didn't want the stress of getting to and from the airport. This is the ideal splurge midway through a long, exhausting trip. I wish we could have stayed longer to enjoy more than a shower (with luxurious toiletries) and the bed. Check-in and check-out were seamless, 24-hour staff were both essential (if you're leaving at 4am, as we were) and attentive. If you need to get into the city, the BART is conveniently there.